Terms of Service & Fulfillment Policies

Graben Enterprises, Inc. dba Global Crypto Advisors Terms of Service and Fulfillment Policies

Service Fees, Refund & Return Policy

The fees for our services are paid in advance of the month services are delivered. There is no long-term contract and all services are performed on a month-to-month basis. There are NO prorated refunds for the final month of services if either party chooses to terminate services. If we agree to downgrade services to a lower price level and the higher price level has already been paid for the month, we will refund the difference for the specific month the downgrade was initiated. We do not sell products only services therefore, we do returns are not applicable other than relinquishing control of the password manager to the client. See also the Delivery Policy. We may also require an engagement letter that spells out terms and conditions specific to your business. Refund requests can be sent to [email protected].

Delivery Policy

An enterprise password management system will be set up for the client using the unique email. All client accounts and platforms will be shared in the folder for mutual access and transparency. This creates a business dashboard for security, access and transparency for all platforms/accounts including but not limited to accounting, bank accounts, file storage, et al. It also allows users to share access based on their respective role in the company and this tool can be used beyond the scope of accounting and tax for the rest of business operations. When a new employee comes on board appropriate access can be granted and when they are terminated access can be terminated at the click off a button. This is a required component for all clients.

This monthly fee is good for 12 months at which time it will be reevaluated based on thegrowth of the business. If the clients business activity substantially changes from thedate of this agreement, then the scope of services may have to be reassessed. An assessment of business activity will be conducted on an annual basis including a review of changes in technology cost. Substantial changes may result in amending the agreement.

We will perform monthly bookkeeping services for all client accounts including reconciling all accounts with statements, archiving all statements to the clients file service. All reconciliation reports will also be archived with bank statements. All monthly profit and loss and balance sheet reports will be archived and auto delivered to you by email monthly within 10 days after the end of the month. We will also file federal and state income tax returns on your behalf no later than the extended due date.

In connection with this engagement, we may communicate with you or others via email transmission. As emails can be intercepted and read, disclosed, or otherwise used or communicated by an unintended third party, or may not be delivered to each of the parties to whom they are directed and only to such parties, we cannot guarantee or warrant that emails from us will be properly delivered and read only by the addressee. Therefore, we specifically disclaim and waive any liability or responsibility whatsoever for interception or unintentional disclosure of emails transmitted by us in connection with the performance of this engagement. In that regard, you agree that we shall have no liability for any loss or damage to any person or entity resulting from the use of email transmissions, including any consequential, incidental, direct, indirect, or special damages, such as loss of revenues or anticipated profits, or disclosure or communication of confidential or proprietary information.

Cancellation Policy

The services are performed on a month-to month basis. There is no long-term contract. Either party can cancel services with 30 days’ written notice. Services will terminate 30 days’ after the last payment. If a monthly payment date falls within the 30-day period for termination that payment must still be made by the client. The client would therefore get between 31 days and 59 days of services depending on when they gave notice to cancel. This policy is in effect because the transition of services back to the client is time intensive. In some cases, we may have to transition financial responsibility of our technology platforms and partners to you. We will relinquish control of the password manger, all credentials and files to you upon termination of services. We will cease work on an engagement when services fees become delinquent and outstanding. Cancellation requests can be sent to [email protected].

We reserve the right to terminate this engagement should there be ethical conflicts concerning our ability to carry out our services as defined in this agreement. If we decide to terminate, we will do so in writing using the email address you provide in this letter.

Dispute Resolution Policy

In the unlikely event of any controversy or claim arising out of or relating to this Agreement, or the breach thereof, the parties agree first to settle the dispute by mediation, using Mediation Rules of the International Centre for Dispute Resolution.

If settlement is not reached within 60 days after service of a written demand for mediation, any unresolved controversy or claim arising out of or relating to this Agreement shall be settled by arbitration in accordance with the International Arbitration Rules of the International Centre for Dispute Resolution.

 The International Expedited Procedures of the International Centre for DisputeResolution shall apply regardless of the amount in dispute. All disputes shall be heard by a single arbitrator. The place of arbitration shall be Chester County, Pennsylvania.

At either party’s request video or audio conference shall be deemed sufficient participation for any or all hearings. Hearings shall be held during regular business hours, unless otherwise agreed by both parties. The language of the arbitration shall be English. Consistent with the expedited nature of arbitration, pre-hearing information exchange shall be limited to the reasonable production of relevant non-privileged documents explicitly referred to by a party for the purpose of supporting relevant facts presented in its' case, carried out expeditiously.

Regardless of the amount in dispute, evidence will be taken by the submission of documents only. The award shall be rendered within 6 months of the commencement of the arbitration, unless such time limit is extended by the arbitrator. Failure to adhere to this time limit shall not constitute a basis for challenging the award. Any award you obtain shall be limited in amount, and shall not exceed the amount of the annual fee charged by us, and paid by you, for the services set forth in this engagement letter.

Except as may be required by law, neither a party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of (all/both) parties. This clause survives the termination of this Agreement.